Buy Your Rep Dinner
We’re blessed with some of the most amazing ﬁlm representatives in this industry and I think they are an undervalued group of individuals. When we opened our new shop we decided it was time to look into our ﬁlm choices. With advances on the scientiﬁc side of ﬁlm and the ever changing market, we wanted a company that was going to stand behind us, oﬀer quality products, have a good warranty, and be readily available should we ever need them.
Our search lead our shop to several manufacturers. In the process of finding so many we met some amazing ﬁlm reps who are genuine people and truly care that you, as their customer, are satisﬁed. Being a rep in this industry is not easy. It’s very cut throat and because there is so much competition it’s diﬃcult to maintain a client base. One situation gone astray can cause them to lose a valued client and these people are human who are only able to do what their employers will allow, which is sometimes very little.
It’s no secret that industry ﬁlm reps carry those magic little expense cards and frequently take their clients to dinner, but has it ever occurred to you to be the one who reaches for the check first? These men and women work hard for you, helping your shop run smoothly, bending over backwards to meet impossible shipping timeframes, bringing you free samples, and showing you the latest tools. Even though many of them aren’t supposed to, they’ve even been known to roll up their sleeves and install a window for you on a busy day, or jump in the back seat to hard card defrost lines. My question to you – is it really that hard to show them you appreciate their help?
I’m speaking from a personal experience where we took one of our ﬁlm reps out for lunch and when we insisted on paying he was taken aback and was appreciative. He then told us about a horriﬁc story where he had been taken advantage of buy a client who tricked him into taking his entire family out to a Ruth Chris’s Steak House on the company card. By the time he was done, I was oﬀended for him.
I’ll keep this blog short and sweet. This one is for my ﬁlm reps and ﬁlm rep friends. Shout out to you all! You are all amazing people and you deal with an insane amount of ignorance from some of your customers.
To my readers, I challenge you to buy your rep dinner the next time they schedule a shop visit.
Until next time. See you in the shade.